How we work
The same eight steps on every job, from a new bathroom to a five-bedroom house. The point is simple: no surprises.
Why process matters
Building work tends to go wrong when things are left informal. Quotes that aren’t itemised hide costs. Programmes that aren’t written down slip without anyone noticing. Trades who aren’t booked properly disappear for days. Our process is designed to stop all of that before it starts.
Honest, fixed-price quotes
Every quote is fixed and itemised: materials, labour, scaffolding, skips, building control and planning fees where they apply. You can see what you’re paying for. If you ask for changes during the job, we quote them separately, in writing, before we do them.
We work with you at whatever stage you’re at
Some customers come to us with an architect and approved drawings and just need a builder. Others have nothing more than an idea and a Pinterest board. Either is fine. We’ll take the project from wherever it is to the finish, and adapt to how you want to work.
Thorough planning
We get involved early, from design and planning permission through permitted development checks and building control. Everything is accounted for up front, so there are no nasty surprises halfway through, and we make communication a priority so you always know what’s going on.
Our eight-step process
First conversation
A quick phone or video call so we understand what you want to do, your rough budget and your timescale.
Free site survey
Baz visits, measures up, looks at the structure, drainage and access, and talks honestly about what is and isn’t possible.
Fixed-price quote
A fully itemised written quote broken down by trade, including scaffolding, skips and fees, so there are no hidden extras.
Design and approvals
We arrange drawings, structural calculations, planning or a Lawful Development Certificate, party wall notices and building control.
Programme and payments
A written programme and a staged payment schedule linked to progress, agreed before any work begins.
The build
Managed personally by Baz, with regular updates, building control inspections at each stage and a tidy site every day.
Snagging and handover
We walk round together and work through your snag list until you’re completely happy, then hand over your certificates.
Aftercare
A follow-up call once you’ve lived with the work for a while. If anything needs attention, we come back and sort it.
What our customers say
We’re rated 4.8 out of 5 on Google from 24 reviews, and most of our work comes from recommendations. A few words from our customers:
“Superb job from start to finish! Baz and his team constructed a new extention with kitchen for us and couldnt have been more helpful.. nothing was too much trouble.”
Lianne Edwards · Google review “Work was carried out to an extremly high standard we couldnt be more happy!”
Google review “We have no hesitation in recommending Baz and Smiley Building Services.”
Google review “Very pleased with the prompt quote. Worked solidly the whole time till the work was done, and also made lots of effort to keep dust to a minimum, clearing up at the end. Worked within my budget and was able to work at a time suitable for me. I was pleased with the result, and would recommend them.”
Garry, BR1 · Customer testimonial “Smiley Building Services completed the job on time and true to their word at a very competitive price. The work was outstanding and I had no complaints. I would thoroughly recommend them to any of my friends. It was a pleasure to have such professional and articulate tradesmen working for me.”
Miss Hilary, CR5 · Customer testimonial “I found Smiley Building Services online and after viewing their web site and leaving my details there I was telephoned the next day. Their service was second to none and I have highly recommended them to my sister-in-law who is now in the process of receiving a quotation from them at present.”
Kemly, SE9 · Customer testimonial
Book a free site survey
Tell us a bit about the job and Baz will give you a ring to arrange a visit. There’s no charge for the survey and no pressure afterwards. You’ll get a fixed-price, itemised written quote, so you know exactly where you stand.
- Call or text07786 254637
- Emailinfo@smileybuildingservices.co.uk
- Opening hoursMon–Fri 8am–6pm, Sat 9am–1pm